Shipping Policy

Last updated: April 30, 2026

Processing Time

Orders are processed within 3–5 business days. During drop launches or high-volume periods, processing may take up to 7 business days. You'll receive a confirmation email with tracking information once your order ships.

Business days are Monday through Friday, excluding Canadian statutory holidays.

Shipping Within Canada

We ship via Canada Post from Windsor, Ontario. Estimated delivery times after your order has shipped:

• Ontario: 2–5 business days
• Quebec & Manitoba: 4–7 business days
• Rest of Canada: 5–10 business days

All domestic shipments include tracking and are carbon-neutral through Canada Post.

Shipping to the United States

We ship to the U.S. via Canada Post. Estimated delivery times after your order has shipped:

• Continental U.S.: 5–12 business days

U.S. shipments include tracking. Please note that customs processing may add additional time beyond the estimates above.

Duties, Taxes & Customs

Canada: All prices are listed in Canadian dollars (CAD). Applicable taxes (HST/GST/PST) are calculated at checkout based on your shipping province.

United States: Orders shipped to the U.S. may be subject to import duties, taxes, or customs fees. These charges are determined by U.S. customs authorities and are the responsibility of the recipient. Nineteenth Society has no control over these charges and cannot predict their amount. We recommend contacting your local customs office for more information.

Shipping Rates

Shipping rates are calculated at checkout based on order weight, dimensions, and destination. We may offer free shipping promotions from time to time — follow us on Instagram (@the19th.society) or join the list to be the first to know.

Order Tracking

Once your order ships, you'll receive an email with a Canada Post tracking number. You can track your package at canadapost.ca/track or through the Canada Post mobile app.

Please allow 24–48 hours after receiving your shipping confirmation for tracking information to update.

Shipping Delays

Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by shipping carriers, weather, customs processing, or other circumstances beyond our control. Once a package is transferred to Canada Post, we are unable to control its transit time.

If your tracking hasn't updated in more than 10 business days (domestic) or 15 business days (U.S.), please contact us at hello@nineteenthsociety.com and we'll help investigate.

Lost or Damaged Packages

If your package arrives damaged, please contact us at hello@nineteenthsociety.com within 7 days of delivery with photos of the damage. We'll work with you to make it right.

If your package is confirmed lost by Canada Post, we will either reship your order or issue a full refund at our discretion, subject to the outcome of a Canada Post investigation.

Incorrect Address

Please double-check your shipping address before completing your order. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment at your expense.

P.O. Boxes

We can ship to P.O. Boxes within Canada via Canada Post.

International Shipping (Outside Canada & U.S.)

We do not currently ship outside of Canada and the United States. Follow us for updates — we'd love to bring the 19th hole worldwide.

Contact Us

Questions about shipping? Email us at hello@nineteenthsociety.com.